Returns & Refunds
We want every House of Bespoke Accord purchase to meet the standards you expect from us.
If you are not completely satisfied with an eligible item, you may request a return in accordance with the policy below.
Return Eligibility
A return request must be submitted within [7/14] days of receiving your order.
Returned items must:
- Be unworn, unused and unwashed
- Remain in their original condition
- Include all original tags and packaging
- Be free from perfume, stains, marks or alterations
- Be accompanied by valid proof of purchase
Items that do not meet these conditions may not be accepted.
Non-Returnable Items
For hygiene, personalization or product-specific reasons, the following may not be eligible for return:
Custom-made or bespoke pieces, altered garments, perfumes and fragrances once opened, accessories with hygiene seals removed, sale/final-sale products, and gift cards.
Any exclusions applicable to a product will be communicated on its product page.
How to Request a Return
Please contact our Customer Care team at support@houseofbespokeaccord.com with your order number and reason for return.
Our team will provide the relevant return instructions.
Please do not send any item back without receiving return authorization.
Return Shipping
Unless the item received is defective or incorrect, return shipping charges are the responsibility of the customer.
Original shipping charges are generally non-refundable.
Damaged or Incorrect Items
If your order arrives damaged, defective or incorrect, please contact us within [48 hours] of delivery and provide your order number along with clear photographs of the item and packaging.
Our team will review the matter and provide an appropriate resolution.
Refunds
Once your return has been received and inspected, you will be notified regarding its approval.
Approved refunds will be issued to the original payment method within approximately [7–14 business days].
Processing times may vary depending on your bank or payment provider.
Exchanges
Where available, exchanges are subject to stock availability.
If your preferred size or item is unavailable, a refund may be offered in accordance with our Returns Policy.